January 10, 2022

In The New York Times Business section on January 2, Sarah Lyell writes a cogent piece about customer fury and meanness. Apparently, the country is at a boiling point and the place where the heat can be best measured is the intersection of service providers and the public.

In the many instances Lyell relates of rage in the supermarket, in the pharmacy or on an airplane, most of the recipients of the ire have become aware that what this is about is not what this is about. People are Covid exhausted, supply chain weary and masked out.