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These have become the four worst words in the English language.

You make a telephone call hoping for service from a real human being, preferably one not sitting in a call center in Mumbai. Instead, you have to go through a series of menus, pressing various keys on your cell phone and finally being placed on a one-hour hold, BUT, “if you would prefer not to wait, you can get excellent service and answers to all of your questions by going to our website” says the recorded message. Personally, I have had enough of this nonsense.

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